Arcum owes its outstanding performance to its team of engineers and executives
with profound techno-commercial expertise. The team consists of Product
Specialist for key Principals, Account Managers for key Customers and Industry
wise Experts for focused approach. The company instils a deep sense of
responsibility in each of the members of its team who works with great freedom
for self-motivated operation.
Arcum works as extension office of Principal's marketing department in India. It
believes in implementing sound procedures and caters to specific needs of
customers, which has gone a long way towards catapulting the company into the
league of leaders. The company delivers periodical updates to customers and
principals - a measure that ensures increased focus and effective performance.
Arcum undertakes erection and commissioning of supplied equipment as well as offers quick spot service calls to provide timely and effective solutions during and after warranty period by its service engineers who are trained at Principal's works abroad. Arcum also coordinates visits of technical experts from Principals periodically to end-users to apprise them on technical issues, new developments and sharing of experiences, which helps in better maintenance practice and optimum usage of equipment.
Arcum has formed strong partnerships with the world's leading manufacturers in respective fields. Most of the Principals are associated with Arcum for decades, which prove the trust and commitment from both sides. These factors have combined to make Arcum the premier source of world's renowned technologies.
The growing goodwill of Arcum is made evident by its rising number of customers and repeat orders. The company's Principals and clients have been recommending it to others in view of its great reputation and world class services. This has also helped in expanding the customer base even outside the country.
Arcum keep stocks of critical and standard spare parts locally to help the customers for easy availability and faster delivery of spares in local currency.
Arcum organizes conventions for its Principals for them to demonstrate their product and developments to all customers at one forum. Arcum also participates in exhibitions in India to exhibit Principal's latest technologies as well as regularly updates its knowhow by attending exhibitions and conferences all over the world. Periodical internal sales conferences are regularly organized for knowledge sharing, informal interaction and motivation, amongst colleagues.